Announcement

Collapse
No announcement yet.

Fortit Ignore default printer

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • ahict
    replied
    I'm out. We're going to use another PDF viewer. Take care.

    Leave a comment:


  • cherry
    replied
    Hi Carrben01,

    We got users feedback that: The Citrix Xenapp policy Client printer redirection is set to prohibited and with this set Foxit Reader select the wrong printer.
    If changing the policy to allowed, then Foxit Reader select the right printer.
    Please give it a try and see if the setting helps.

    For helping us further investigate the problem:
    1. Is the client default printer or the default printer on server side that cannot be recognized?
    2. How the users access/logon to Citrix server?
    3. How did you set up the default printer?
    4. If possible, please record a small video that shows how the default printer cannot be recognized.

    Leave a comment:


  • Carrben01
    replied
    Any news on this we are having the same issue as well, we are using Citrix XenApp V6.5 and have foxit V 6.1.1.1031 running, for some reason when users print it seems to pick a printer at random and does not pickup on what the user has set as their default printer within windows.

    Leave a comment:


  • ahict
    replied
    Same problem here.

    System: Win2008R2 Terminal Server (using RDP, no citrix).
    All other application recognize Windows' default printer settings, but Foxit Reader.
    We've instaled version 6.0.6.0722.

    We kindly ask you to take care of this, as this issue has been reported since last year.

    Leave a comment:


  • bella
    replied
    it looks like when printing the PDF file the default printer is not the same as set in Windows. This also might be a Windows\Citrix issue but other applications print to the right default printer, I think so
    Last edited by bella; 11-10-2013, 09:09 AM.

    Leave a comment:


  • Prutser
    commented on 's reply
    Hey Cherry,

    Thank you for your quick answer. i will try the update.

  • cherry
    replied
    Hey Prutser,

    This default printer issue should have been fixed in version 6.0. May I encourage you to update your Foxit Reader to v6.0 and give it a try?
    Since you are with an enterprise and may need an Enterprise version to distribute at your organization, please fill out the form at the link below and we will get in contact with you soon with the Enterprise Reader download.
    http://www.foxitsoftware.com/pdf/rea...rprise_reg.php

    Leave a comment:


  • Prutser
    replied
    Hiii,

    Is there any solution for this problem? I got the same problem as jberinga with almost the same configuration
    Foxit reader 5.5.6.218
    Windows Server 2008 R2
    Xenapp 6.5
    Printer are deployed with Res Workspace manager 2012

    But even when i am logon as an administrator with RDP instead of ICA and i am connect the printers manually, i am experience this problem.
    It seems that always the "first" printer is selected instead of the default.

    Ik hope there will be a solution soon.
    Thanks.

    Leave a comment:


  • jberinga
    replied
    Hello,

    1) What is the configuration environment on your side? A terminal server or Critrix server?
    It's a Windows Server 2008 R2 64 bit - Citrix XenApp 6.5 Platinum Enviroment
    2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
    The user gets his default printer by a GPO, within a Citrix User Policy
    3) If it is Critrix server, please let us know the following info:
    a) After the connection between user end and Critrix server, did the user launch Foxit Reader via virtual desktop?
    No they do not. They've got it as a Published Application from XenApp 6.5. But usually they start Foxit by opening a PDF from, for example, a website
    b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
    They get there default printer by the GPO mentioned early
    c) Was the printer set by user end been reflected in the server's printer list?
    I don't understand this question, but printers they can print to are created for them with the GPO
    4) If it is terminal server, please make following two screenshots:
    a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558 Then make a screenshot of the devices value;
    b) On server side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows And make a screenshot of the devices value
    Last edited by jberinga; 07-05-2013, 11:53 AM.

    Leave a comment:


  • cherry
    replied
    Hi Jberinga,

    Could you please send us following info so we could take a closer look at this issue?
    1) What is the configuration environment on your side? A terminal server or Critrix server?
    2) How did you set the default printer for user end? Through registry editing or WMI value setting? Please send us more details on it;
    3) If it is Critrix server, please let us know the following info:
    a) After the connection between user end and Critrix server, did the user launch Foxit Reader via virtual desktop?
    b) How did the user set his/her default printer? Via registry editor or 'Control Panel'->'Printers and Fax' ?
    c) Was the printer set by user end been reflected in the server's printer list?
    4) If it is terminal server, please make following two screenshots:
    a) On client side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows\sessiondefaultdevices\S-1-5-5-0-462558 Then make a screenshot of the devices value;
    b) On server side, please find the registry: HKCU\Software\Microsoft\WindowsNT\CurrentVersion\W indows And make a screenshot of the devices value

    Leave a comment:


  • jberinga
    replied
    Just for your information: This weekend I've installed Foxit Reader 6.0 Enterprise and it looks like when printing the PDF file the default printer is not the same as set in Windows. This also might be a Windows\Citrix issue but other applications print to the right default printer

    Leave a comment:


  • cherry
    replied
    Hi ITW-ServiceDesk,

    Sorry for the issue. Our developer has debugged this 'default printer not being selected' issue and fixed in Foxit Reader 6.0 which is under beta testing now. Could you please keep an eye out for it and give it a try then? Thank you in advance.

    Leave a comment:


  • ITW-ServiceDesk
    replied
    We have the same issue as the posters before on Citrix. Foxit is not using default printer. Instead it uses the last printer in the row.
    Further foxit does not remember the last used printer, which would be a workaround for the issue.

    Leave a comment:


  • richell_huang
    replied
    Originally posted by jberinga View Post
    We are having the same issue as the poster. If an user for example opens a PDF from Outlook (with Citrix) it will print the PDF on a different (default) printer.

    Do you have more information\a sollution for this issue?
    Our Dev team are looking into this issue, any update, we will post here.

    Leave a comment:


  • jberinga
    replied
    We are having the same issue as the poster. If an user for example opens a PDF from Outlook (with Citrix) it will print the PDF on a different (default) printer.

    Do you have more information\a sollution for this issue?

    Leave a comment:

Working...
X