crash crash on start

[downepa]

Hi All,
trying to get reader enterprise poc working on citrix xenapp 5 running on w2k3 x64 sp2, but it crashes on opening. the crash log minus the stack is below. Has anyone seen this behaviour before?

Thanks.

=========== [Start of CRASHLOG.TXT] =========
Foxit Reader caused an Access Violation (0xc0000005)
in module Unknown at 0023:0004fbbf.

Error occurred at 1/15/2013 08:03:32.
C:\Program Files (x86)\Foxit Software\Foxit Reader\Foxit Reader.exe, run by a-downepa1.
Reader Version : 5.4.3.0920.
Operating system: Windows 2003 Server (5.2.3790).
2 processor(s), type 586.
44% memory in use.
0 MBytes physical memory.
3409 MBytes physical memory free.
0 MBytes paging file.
0 MBytes paging file free.
2048 MBytes user address space.
1915 MBytes user address space free.
Read from location 0004fbbf caused an access violation.

Context:
EDI: 0x00000001 ESI: 0x0584aaa0 EAX: 0x059e2380
EBX: 0x03ac2490 ECX: 0xb925f57a EDX: 0x059e0560
EIP: 0x0004fbbf EBP: 0x00000000 SegCs: 0x00000023
EFlags: 0x00010202 ESP: 0x002ef1f0 SegSs: 0x0000002b

Bytes at CS:EIP:
?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Module 9
C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\docusign_plugin.fpi
Image Base: 0x055d0000 Image Size: 0x0020b000
Checksum: 0x0020c386 Time Stamp: 0x50f4c65d



Module 10
C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\IntegrateWithSP.fpi
Image Base: 0x057f0000 Image Size: 0x00076000
Checksum: 0x0007132a Time Stamp: 0x50f4c65d



Module 11
C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\Speech.fpi
Image Base: 0x05d20000 Image Size: 0x0003d000
Checksum: 0x0004603e Time Stamp: 0x50f4c65e



Module 12
C:\Program Files (x86)\Foxit Software\Foxit Reader\plugins\Updater.fpi
Image Base: 0x05db0000 Image Size: 0x0002d000
Checksum: 0x00031ebe Time Stamp: 0x50f4c65e


=========== [end of CRASHLOG.TXT] =========

[cherry]

@downepa,

Please try to right-click on any PDF document then open with Foxit Reader->go to 'Edit'->'Preferences'->'General'->uncheck 'Show Start Page' and see if the setting helps. Thank you.

[downepa]

@downepa,

Please try to right-click on any PDF document then open with Foxit Reader->go to 'Edit'->'Preferences'->'General'->uncheck 'Show Start Page' and see if the setting helps. Thank you.

Sorry for the delay getting back to you, flu time in ireland.....

I can't open foxit at all, so I can't right click and open the document as foxit crashes.

Not sure where this leaves me with using foxit as i can;t find what is causing the error.

Thanks for the input cherry, I appreciate it.

[cherry]

Hi downepa,

Please find a PDF document in your PC, then right-click on it and choose 'Open with Foxit Reader'. Double-click on Foxit Reader icon may encounter crash. Please give the right-click way a try.