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  • Bug password is not recognized

    I have the latest Foxit Reader. I recently got a PDF document which is passworded. I know the password. When I try to open it, Foxit prompts for a password, but it does not recognize the password as correct. The password consists of only 6 numbers, and I definitly entered them correctly.. Since I had to open the document, I had to download and install Adobe Reader, which had no problems recognizing the password, and opening the document.
    What should be the next step if I don't want to remain with Adobe Reader, but I still need to open passworded files from this specific source.

    Uzi

  • #2
    Dear Uzi,

    Could you please email [email protected] a copy of the mentioned PDF document and the correct password for opening the document for further investigation? The file will be kept confidential and for internal test only.

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    • #3
      Sure. Thank you, and I hope for a solution.

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